Reducing customer churn remains a critical challenge for UK operators, and delivering consistently high-quality service is key to addressing it. Yet, operators face a range of obstacles in providing seamless customer experiences. This ranges from network disruptions caused by extreme weather, to untidy installations, and the urgency of the PSTN switch-off, which requires fast fibre deployments to secure connections.

At Connected Britain 2025, ACOME Business Development Manager Lee Spicer explored the extent of these challenges and showcased ACOME’s latest cabling innovations that are helping operators to deliver reliable, gigabit connectivity to homes quickly, cleanly and with renewed confidence.